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Shipping & Returns

Shipping policy:

Items not in stock may be subject to minimum $25 drop ship fee from manufacturer.  Please contact customer service for item availability. International shipments must be paid in full via wire transfer before product is shipped and must be shipped on customer carrier account. OrionCase is not responsible for any taxes, duties, or customs charges for any international shipment.

Return Policy:

You may return most new, off the shelf cases (Pelican and Pelican-Storm) within 30 days of delivery. All returned items must be in the manufacturer’s original packaging. Please contact us prior to returning any shipments in order to be issued a Return Authorization Number.  Returned items will be inspected prior to acceptance. Items must be returned new and in unused condition.

All accepted returns are subject to a 15% re-stocking fee.

OrionCase does not accept returns for the following products:

  • Custom or made to order cases
  • Items purchased after 30 days

Warranty policy:

  • All Pelican Classic and Pelican-Storm injection molded cases as well as coolers and flashlights come with a lifetime warranty.
  • Our Pelican-Hardigg Rotationally molded cases have a 1 year limited warranty to workmanship or defective parts.
  • Fabricated plastic, aluminum, or wooden cases have a limited warranty to workmanship or defective parts.
  • Please visit www.pelican.com/warranty for warranty details for all Pelican Products that we offer.